FAQ
Q: Where is your factory located? Can I visit it?
A: Our factory address is NiuTan He Industrial Zone, Jingkai District,Taojing County,Yiyang City,Hunan Province, China, and we welcome you to visit us.
Q: What certifications do your products have?
A: We have CE and ISO certificates.
Q: How long has your company been in the industrial equipment industry?
A: Our company was founded in 2006 and has 19 years of experience to date.
Q: Do you offer custom solutions for specific industrial needs?
A: Yes, we can provide solutions for specific industrial needs.
Q: What is the lead time for standard products?
A: The delivery time for general resistors is 40 days, the delivery time for load banks is 45 days, and the delivery time for energy storage is 40 days. The exact time needs to be obtained by contacting sales.
Q: What is the minimum order quantity (MOQ)?
A: The minimum order quantity is 1 unit.
Q: Can I request a sample before placing a bulk order?
A: You can order samples first and then place a bulk order, and the sample fee will be charged per unit
Q: What services do your OEM/ODM solutions include?
A: We support OEM and ODM services.
Q: Do you have experience working with international brands?
A: Yes, please contact our sales team for the latest cooperation cases.
Q: Can you develop products based on our technical drawings/specifications?
A: Yes,
Q: How do you quote prices? FOB/CIF/DDP?
A: We prefer FOB, but CIF and DDP are also acceptable.
Q: What is the payment term? (e.g., T/T, L/C, Western Union)
A: Our preferred option is wire transfer.
Q: Are there discounts for large orders or long-term partnerships?
A: Of course, please contact the sales team for the latest discounts.
Q: Which shipping methods do you support? (e.g., sea freight, air freight, express)
A: Anything is possible.
Q: What is your warranty policy?
A: My general warranty period is one year, of course, we can pay to extend the warranty period.
Q: How do you provide technical support for overseas customers?
A: We will provide remote guidance, on-site service, on-site training and other support.
Q: Can you print our logo on the product and packaging?
A: Yes,
Q: Do you offer custom packaging design services?
A: Yes,